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Toko Hookah · Legal

Shipping & Delivery Policy

Last updated: 2026-09-02

All online orders are prepared and shipped from our Canggu shop. This policy explains where we deliver, when, how much it costs and what happens at handover.

1. Delivery area and hours

  • We deliver anywhere in Bali. There is no maximum distance — the price is calculated for any address on the island.
  • Delivery runs daily from 11:00 to 00:00 Bali time (WITA), which is the opening time of our Canggu shop.
  • Orders placed outside these hours are processed at the start of the next delivery day.

2. Delivery cost

The delivery fee is calculated automatically at checkout from the road distance between our Canggu shop and your address:

  • up to 3 km — IDR 15,000
  • 3 to 5 km — IDR 20,000
  • over 5 km — IDR 20,000 plus IDR 3,000 for every started kilometre (for example 6 km — IDR 23,000; 10 km — IDR 35,000; 25 km — IDR 80,000)

Distance is measured along roads, not in a straight line, and rounded to one decimal place. The exact fee is shown before you confirm the order.

3. Pickup

You can collect an order yourself from our Canggu shop free of charge, daily from 11:00 to 00:00. Choose "Pickup" at checkout. Our second shop, Jl. Sunset Road No.105, Seminyak, Kec. Kuta, Kabupaten Badung, Bali 80361 — daily 10:00–23:00, is a showroom and does not handle online orders.

4. Delivery time

We start preparing your order as soon as it is confirmed. Delivery time depends on distance, traffic and weather, and is therefore an estimate rather than a guarantee. If there is a delay, we contact you on the phone number from your order.

5. Handover and age check

  • The recipient must be at least 21 years old. The courier may ask for a valid photo ID.
  • If the recipient cannot confirm their age, or appears to be under age, the courier will not hand over the order. The order is then cancelled and refunded under our Refund & Return Policy.
  • Please check the order at handover. Damage, a wrong item or a missing item should be reported within 24 hours.
  • If nobody can be reached at the address and the phone number does not answer, the courier returns with the order and we contact you to arrange a new delivery. A second delivery attempt is charged again.

6. Contact

Questions about a delivery: WhatsApp +62 811 3960 5463 or tokohookahbali@gmail.com.